Design

Connect with customers. Plan your future.

BUSINESS RESEARCH

Move beyond your limits to find unexplored potential.

STRATEGIC POSITIONING

Understand and identify opportunities, from the inside out.

CUSTOMER ENGAGEMENT

Smart solutions begin with real connections to your customers.

Meet your customers' needs

How do you reach your customers and keep them engaged? Customers have many options available, and if you don't meet their needs, someone else will.

But you can't solve their needs unless you know them. Ingage consultants can help you understand your customers and keep them engaged through products that work now and for the future. By using time-tested Business Analysis methods and User Experience techniques, we help your company understand your customer's current and future needs. Which will make your company their preferred solution.

Ingage consultants are equipped to leverage an expansive tool set, including:

  • Interactive and Visual Design Prototyping
  • Persona Research and Development
  • Elicitation
  • Mapping: Process, Empathy, Journey, Story
  • User Testing and Validation
  • User and Competitive Business Research
  • Content Analysis and Strategy
  • Information Architecture
  • Audits
  • Interactive and Visual Design Prototyping

Understanding the needs of your customers means they will trust your company, and will keep coming back for repeat business.

case study

Revamping an established system for new users

Hermann International approached Ingage Partners with the task of translating a powerful (but technologically outdated) data-driven system to a user-centered digital platform. Our team saw an opportunity to not only convert current users over to a new system, but to rethink Hermann's entire system to create deeper user engagement for individuals as well as companies. By observing and investigating user interactions, our team designed an interactive visual interface and holistic experience that engaged users thoroughly.

Ingage mapped current user needs and experience, translating the older system to a product “journey,” resulting in customized report visual graphs and personalized learnings for each individual. Ingage used UX methodology to create and increase user interactivity, while our Agile development team built the backend code. Ingage converted Hermann’s process to a product journey, converted a paper-delivery system to a digital delivery, By basing the journey on individual user personalities, Ingage crafted a dynamic product that delivered deeper value to Hermann’s users.

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What Our Clients Say About Us

The great thing about Ingage is that they bring incredibly high-quality people. They’re local so they solve all of the off-shoring problems we encounter and they just bring an incredible wealth of support.”

Director of Information Technology

Major Commercial Client

“The Ingage team was awesome.”

IT Director

Major Banking Client

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