Industry – Financial Services
Our client, a large financial institution has positioned themselves as a leader in mobile banking, seeking out trend setting approaches to allow their users to receive immediate potential fraudulent activity alerts. To maintain their position as an industry leader they teamed up with Ingage Partners to facilitate and manage their two-way mobile notifications project.
Ingage Leads the Change
Ingage Partners was charged with gaining an understanding of the current and desired future state in order to deliver a comprehensive plan the IT team could use to implement actionable alert products to bank customers. Key activities included:
- Conducted industry analysis of similar fraudulent alert products along with the overall financial industry to address the problem at hand.
- To ensure alignment with business goals, Ingage created a script of questions for use during interviews with the executive leadership team consisting of approximately five stakeholders.
- Compiled interview results and presented these to the business stakeholders.
- Created a schedule including topics and timeline for upcoming requirement analysis meetings that included both the line of business and technical SMEs to understand the functionality being requested.
A Comprehensive, Holistic Approach to Change
From these meetings and research, a Business Requirements Document was created with nearly 50 business requirements. Five end to end business process diagrams were created to show the interactions between customers and the systems being worked to gain group consensus for the direction moving forward. Ingage was able to define the project, impact the approach taken, and create on-time deliverables to the client.