Leveraging AI as a Force for Good

Artificial intelligence (AI) is rapidly transforming the way we live, work, and interact with one another. While these advances are new and exciting, we also recognize the potential risks of using artificial intelligence. As a Certified B Corp, we are committed to making the world a better place, so how do we foster equity and harness the power of AI for good?

We recognize the enormous potential for advances in healthcare, education, transportation, agriculture, customer service, education - just to name a few. It's exciting to think about how leveraging AI could help us make greater advances to increase the human quality of life more efficiently than ever.

While we are just as excited about these innovations as you are, we must keep in mind the unintended consequences that have potential to arise. From racial and gender biases in decision-making to data privacy concerns, job displacement, and even its potential to influence politics, we must leverage AI responsibly. Like so many of you, we’re still figuring out exactly how to do that.

Here are some things that are in the works at Ingage:

We’ve created a Task Force

Comprised of a wide cross-section of Ingagers representing various practice areas (UX, Dev, QA, BA, Strategy) and our home office team, our task force is researching, experimenting, and exploring how Artificial General Intelligence (AGI) tools and technologies can be used to enhance the effectiveness of various technology and business functions within our organization and for our clients.

We’re experimenting

The taskforce is exploring how AGI tools can be integrated into the software development lifecycle, including the design, development, testing, and deployment phases. The team is designing and performing experiments to consider how publicly-available AGI tools can be used to automate repetitive and time-consuming tasks, improve accuracy, and reduce the potential for errors throughout the software development life cycle. The task force will also consider how generative AI tools can be used to enhance collaboration and communication among team members, both within the organization and with external clients. In these experiments, we are challenging each other with each hypothesis we test. Okay great, we discovered what we can do. Now should we do it?

We’re writing Policies and Processes

We could write an entire post on the policies and processes we are crafting. In fact - we have and will be sharing it soon. The short version is, you need an AGI policy that aligns with your business mission and vision. An AGI policy isn't just about playing safe, it's about finding the sweet spot between our thirst for innovation and the need for responsible use for both your business and your clients. Once you have your policy crafted, you can begin to craft processes that are in line with your policy.

Ingage was founded to help clients solve complex technology and business challenges while using the power of business as a force for good. That will never change. Amidst all of the advances, we promise to continue to consider all of our stakeholders (clients, employees, communities) in every decision we make. Caring for them is critical to who we are and more importantly, we believe it’s the key to solving some of the world’s most challenging social inequities. Now, more than ever, is the time to be the change and if artificial intelligence can help us do that, we’re all in.