Navigate Organizational Change

A leading vision benefits company was experiencing exponential growth in integrating the management of over 6MM customers from a new partnership. Read more to find out how we were able to develop and implement a flawless cutover.

Situation

Our client recently partnered with a major healthcare provider taking over the management of over 6MM vision care customers, with the opportunity to bring another 2MM with a successful transition. Ingage Partners was asked to lead the Business Transformation efforts, which consisted of Process Changes, Change Readiness, Learning, and Business Cutover.

Solution 

Working closely with our client and their partner through an in depth discovery phase, we developed plans for the business acquisition, required cutover and work and risk mitigation plans.

Results

First, we delivered training across 8 different stakeholders and 4 different time zones. We then led business cutover across a seven day period as one set of processes and systems. The integration was seamless, with no impact to the more than 6 MM customers. A new standard for business cutover was also established and set the stage for more third party processing.

Tools We Used

Business Process Reengineering

Organizational Change

Process Optimization

Workflow Optimization